Home

TOYOTA

WARRANTY

Warranty for New Toyota Vehicle (Coaster & Taxi)

3-Year Factory Warranty

Toyota warranties each new Toyota vehicle sold by Crown Motors Ltd (CML) and registered in Hong Kong, for 36 months or 100,000 km (whichever comes first). The warranty covers defective parts, materials and workmanship during the period of warranty only if the vehicle has been operated under normal conditions. The warranty does not cover those items listed under “What Is Not Covered?” (below).

Owner's Obligations

During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have not been serviced periodically by CML, or been maintained by an unauthorised party, this may affect the warranty's validity.

What is Not Covered?*

  • The cost of labour, parts and lubricants where routine and general maintenance services are provided.
  • The cost of repair, replacement or other necessary adjustments arising out of misuse of, neglect of, or accident to the vehicle.
  • Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle, however occasioned, including any consequential loss whatsoever.
  • The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.


* Please refer to the “Warranty Booklet” for the details of warranty coverage and ”What Is Not Covered?

Warranty for New Toyota Vehicle (Private Vehicle & Hiace)

Warranty for New Toyota Vehicle (Private Vehicle & Hiace)

3-Year Factory Warranty

Toyota warranties each new Toyota vehicle sold by Crown Motors Ltd (CML) and registered in Hong Kong for the first 36 months or 100,000 km (whichever comes first).

2-Year Extended Warranty for Major Components

CML extends the warranty of major components (including Ni-MH Battery of Hybrid Series) from the 37th to the 60th month or 100,000 km (whichever comes first).  The warranty covers defective parts, materials and workmanship during the period of the warranty, providing the vehicle has been operated under normal conditions. The extended warranty does not cover those items listed under “What Is Not Covered?” (below).

Owner's Obligations

During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have not been serviced periodically by CML, or been maintained by an unauthorised party, this may affect the warranty's validity

Hybrid Vehicle Battery

The assurance period of the main battery of the Toyota hybrid vehicle is 7 years or 100,000km (whichever comes first).

What is Not Covered?*

  • The cost of labour, parts and lubricants where routine and general maintenance services are provided.
  • The cost of repair or replacement or other necessary adjustments arising out of misuse of, neglect of, or accident to the vehicle.
  • Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle, however occasioned, including any consequential loss whatsoever.
  • The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.


The Difference between “Warranty” & “Maintenance”

The vehicle warranty is only applicable to the repair or replacement of components, parts, materials and relevant labour cost, that have malfunctioned due to a defect.  It excludes the labour cost of routine maintenance, change of lubricants and wear and tear on parts or materials.

Vehicle maintenance is a preventive measure which is similar to regular medical check-ups for people.  A vehicle is assembled from hundreds of mechanical parts. No matter how frequently the car is used, it should be maintained regularly in order to keep it in tip-top condition.  A standard service check includes the inspection and adjustment of the engine, steering, suspension, brakes, electrical components, chassis and body, a change of engine oil and oil filter, a road test and a detailed inspection report.  During the warranty period, the owner is obligated to bring the vehicle to CML for regular servicing and inspection.  Should major components or warranty items or parts be confirmed as malfunctioning or damaged, they can be repaired or replaced free of charge.

* Please refer to the Warranty Booklet for the details of warranty coverage and ”What Is Not Covered?”

Warranty for New Toyota Industrial Equipment

Basic 12 Months Warranty Period

  • Toyota warranties each new piece of industrial equipment sold by Crown Motors Ltd (CML) for 12 months or 1,200 hours (whichever comes first) from the date the equipment was first used.  This warranty can be transferred to subsequent users.
  • The logic units (such as CPU Board) and Main Transistors used on electric-powered models shall be covered for 12 months or 2,000 hours (whichever comes first) from the date the equipment was first used.
 

What Is Covered?*

Toyota warranties that it will, at its own discretion, repair or replace, free of charge, any part that it supplies that is defective in material or workmanship under normal use, except those items listed under “What Is Not Covered?” (below).

Owner's Responsibilities

It is the owner's responsibility to maintain their Toyota Industrial Equipment in accordance with the schedule found in the Operator's Manual.  Failure to do so may result in a voiding of the Warranty Agreement.

What Is Not Covered?*

  • Normal Maintenance Parts and Labour
  • Replacement/Consumable Parts for Normal Maintenance
  • Repairs/Adjustments from Negligence Misuse and/or Alteration
  • Incidental and/or Consequential Expenses
  • Altered Hour Meter


* Please refer to the “Warranty Booklet” for the details of warranty coverage and ”What Is Not Covered?”.

SIGN UP TO TOYOTA NEWS
To receive our latest promotions, events and activities via email.
SUBMIT SUBMIT