Maintenance Service

Toyota Express Maintenance

Toyota Express Maintenance Service provides you efficiency, convenient and reliable service. We promise you to complete a full standard service check-up on your Toyota* in 60 minutes. Our service centres are equipped with the most advanced automotive equipment, and the service provided by our highly trained professional technicians and consultants achieve Toyota's quality service recognition.

During the 60-minute Toyota Express Maintenance Service, you can choose to relax in our reception area, where you can enjoy a free drink, browse the Internet or read a newspaper or magazine.

To make appointment for Express Maintenance Service, please call 2880 4101(Toyota / Daihatsu) or through on-line booking form.

* The Toyota Express Maintenance Service is only available for Standard Maintenance Service Check-up and for vehicles with mileage less than 40,000km.
* Repair jobs other than a Standard Service Check-up will take longer time.

Free Service Check-Up

All passenger and commercial vehicles purchased from Crown Motors Ltd. are entitled to free maintenance check-ups detailed below:

Toyota passenger cars	First 3 months and first 7 - 9 months
Toyota Hiace:	First 3 months and first 7 - 9 months
Taxis and Coasters:	5,000 km and 10,000 km

Through such free maintenance check-ups, we are able to make sure that customers are satisfied with their new vehicles', and every aspect of the vehicle is in good condition. We hope you will enjoy visiting our service centre and experiencing our quality service. These maintenance services are absolutely free except for replacement of lubricants, fluids or filters. While all Lexus owners can enjoy these free of charge too.

Standard & Supreme Service Check-up

To ensure safety and enjoy peace-of-mind driving, we strongly recommend that all Toyota vehicle owners bring in their car to one of our Service Centres for a service check-up.

Our Standard Service Check-up comprises a 46-point detailed inspection and adjustment package, including engine, steering, suspension, brakes, electrical components, air-conditioner, chassis and body, change of engine oil and oil filter, road tests and a detailed inspection report.

The Supreme Service Check-up comprises 60 points including all Standard Service items plus change of engine coolant, brake fluid, fuel filter, engine oil, oil filter, air filter, transmission oil, spark plugs, tightening nuts and bolts on body and chassis, road tests and a detailed inspection report.

Proper maintenance will ensure maximum performance, greater reliability, longer life and higher resale value for your Toyota. The vehicle must be serviced, at least every 10,000 km or every 6 months, whichever is earlier, during the warranty period. If damage is caused by failure to have the vehicle serviced, warranty claims for associated repairs may be rejected. You may carry out maintenance and repair services for your vehicle either through CML or a third party service provider. However, we recommend that such services be carried out by CML. If damage is caused by any third party service provider, warranty claims for associated repairs may be rejected.

General Mechanical Work

Crown Motors' Service Centres also provide support for all sophisticated general mechanical and electrical systems on all vehicles. For details, please contact one of our Service Centres.

Body & Paint Repair Service

The worst nightmare of every driver is, of course, a car accident. Repairs are necessary if the accident is a serious one, provided the car is not damaged beyond repair. Repairs are up to the individual's discretion when it comes to maintaining perfection. However, even a small scratch is enough to start the rusting process and there's always the threat of mechanical problems being hidden behind dents in your car's metal skin. Crown Motors' Body & Paint Service Centres are designed to handle all these problems.

Crown Motors Ltd. has three Body & Paint Service Centres located in Shatin, Tsuen Wan and Yuen Long. We are certified to the Toyota Standard of Quality. With our professionally trained technicians and our specialised BP equipment, we can restore your vehicle to mint condition.

All services and repair works performed by Crown Motors are covered by a 6-month or 10,000km workmanship warranty (whichever comes first) and 12-month or 20,000km parts warranty (whichever comes first) (except worn-out parts) specific to work carried out

Common Defects of Sub-standard Body & Paint Repairer

A range of paint defects including paint peeling off appear after sometime due to the poor working environment and neglect of major processes.
Improper welding reduces the overall strength of the vehicle's structure.
Inaccurate alignment of the frame, which affects the vehicle's performance and induces rattling and other unnecessary noises.
Our Toyota's safety features such as Anti-lock Braking System (ABS), Supplemental Restraint System (Airbag), Global Outstanding Assessment body (GOA) and seatbelts incorporate sophisticated sensors, components and structures. They are often neglected by sub-standard repairers during the course of repair, and may results in malfunction of these systems.
Lack of guarantee on service quality.

Only a Crown Motors Service Centre, The approved Toyota Repairer, can give you quality service and warranty after services.

Car Care Service

Our Toyota Service Centres also provide a car care service to ensure that your car is the smartest on the road.

Car Beauty Service

Remove dirt, dust and stains on car surface
Apply polyshine protective treatment to maintain a shiny look and give the vehicle's paint work maximum protection
Clean interior cabin and engine compartment
Clean and wax all tyres and wheel rims
Antiseptic Treatment

Removal of dirt and dust from seat covers, carpets and roof-lining, plus disinfecting and deodorising the interior.

CTC Service Centre

According to Hong Kong Government Transport Regulations, all passenger vehicles manufactured six or more years ago are required to take the CTC examination at a Designated Car Testing Centre (DCTC). Moreover, all commercial vehicles are required to undergo the CTC test every year from the issue of a certificate of roadworthiness as a pre-requisite for license renewal.

Crown Motors Ltd. has Government DCTCs throughout Hong Kong to provide this service for all passenger cars and light goods vehicles up to 1.9 tons.

If your vehicle requires a CTC test, please feel free to contact the following Service Centres:

Service Centre	Tel	Office Hour
Kwai Chung	2880 4913	Mon – Sat: 8:30am – 6:00pm Sun & Public Holidays: Close
Kowloon Bay	2825 5297
North Point	2880 1525
Shatin	2825 5228
Tsuen Wan	2823 3206
Yuen Long	2880 4466

24-hour Free Towing Service

Tel: 2811 0228

Crown Motors provides a 24-hour FREE Towing Service for all Toyota passenger cars. Our quick response service gives you the fastest and most efficient help to cover any emergency you may encounter, including jump starting or tyre changing. If necessary, your car will also be towed to our Service Centre free of charge.

With effect from 1 Jan 2014, a service charge of $300 per service will be applied to vehicles over 3 years old and have NOT visited a Toyota / Lexus Service Centre for the periodical maintenance service in the past 12 months

Payment customers will receive $300 Service Cash Coupon* which can be used at Toyota / Lexus Service Centre within 30 days for (1) Battery Inspection OR (2) Periodical Maintenance Service

* Available for designated vehicle only

PDI Center

All those who spend money on a new car expect their car to be in tip-top condition. This is exactly why we built the PDI (Pre-delivery Inspection) Centre. Our PDI Centre is located in Yuen Long, and covers a working area of 15,000 square meters. It is capable of handling about 2,000 vehicles every month.

The PDI Centre does not just make sure that your car is polished. The job of PDI staff also includes inspection of mechanical status, body parts and any paint defects on each and every vehicle, installation of different localised options and accessories, application of anti-rust treatment, re-spraying your car in a different colour if required and of course, a car wash.

The PDI centre is not open to the public. It is only through pictures and words that the public can learn about our pre-delivery inspection and how important this procedure is in guaranteeing the quality that Toyota and Lexus stand for.